What are your business hours, location, & how can we contact you? We are located in Los Angeles, Ca (not a physical store, we have all our products listed on our website) & open from 9 A.M. to 5 P.M. PST, Monday thru Friday. Please visit our contact us page. Emails get a faster response. You can also chat with us live, when you add us on Facebook. International customers can also contact us for free through skype.
Are your dresses/items ready made, in stock or custom orders? We have all dresses/items in stock, unless otherwise noted on the product page. We do not do custom orders or alterations.
How fast do you ship after an order is received? Within 24 hours, most of the time the same day. Shipping days are Monday through Friday, as those are the days our carriers are operating.
How does the Free shipping code work? Only residents of the continental U.S. may use our free shipping coupon code "fdsship". It is valid on any item. Please type the code upon checkout.
Where do you ship from? Los Angeles, Ca.
How long does it take to receive an item? It is based on your location & the shipping method you choose. We only ship via United States Postal Service (USPS®) & Federal Express (FedEx®). Delivery time for our free shipping is between 3-9 business days - based on your location. We also offer USPS Priority Mail shipping 2-3 days (average) for the entire U.S. & it’s territories.
In addition we also offer our continental U.S. residents FedEx ground shipping (Home Delivery option - 1-5 business days) & guaranteed FedEx services - Standard overnight (1 business day by 8 PM), Priority overnight (1 business day by 1 pm), 2nd day (2 business days), & 3 day shipping (Express Saver option - 3 business days). Please click on this link for FedEx Ground Map & delivery times (Put in zip code 90035 for shipments from Los Angeles, & 10018 for shipments from New York).
Furthermore, we ship internationally worldwide, with the United States Postal Service. There are two methods: 1.USPS Express Mail International which takes 3-5 business days to your country and then however long it takes for customs to clear the item. 2.USPS Priority Mail International, which takes 6-10 business days to your country and then however long it takes for customs to clear the item. In some cases customs may charge you taxes / duty fees. It is based on your country's import laws & we have no control over it.
What is your return/exchange policy? Please read our terms & conditions section.
I ordered the wrong size, how can I exchange/return my dress? Please email us with your order # & let us know what size you need. Please don't call as it is important for us to email you with the correct procedures to exchange.
I have enough money on my credit card, but why is my cc not going through? Your billing address must match the one on your card, the same address your bill comes to. If you have corrected this & still have problems processing the order, please call your financial institution. International customers, please use PayPal upon checkout.
My measurements fit two different sizes, which size do I go by? In general it is better to go bigger than smaller, choose a size up. It is easier for your seamstress to take in, rather than out.
I got my product & I love it, I want to leave a review. How do I do that? Thanks, please go to the bottom of the product page & you can leave a review there as long as you are logged in.
Do you give group discounts for bridesmaids? Yes we do. When you sign up for a free premium membership, you will see the reflected discounts.
Do you wholesale to retail stores? Yes we do. When you sign up for a free wholesale membership, you will see the wholesale prices.