We will accept returns or exchanges on all items starting with sku # FDS within 30 days from the day the item was received. This is a strict policy, any return or exchange after 30 days will be refused.
In case of a return, we will refund the amount paid - minus a restocking fee & minus the original shipping cost (even if purchased as "free shipping"). Client is also responsible for return shipping cost.
As a courtesy, if you decide to do an exchange we will not charge the restocking fee. Buyer pays for shipping both ways (we cannot give free shipping twice on the same transaction; it is still a cost that comes out of our pocket). Please make sure your order the right size, color, etc. before paying.
For items up to $99.99 there is a 20% restocking fee on returns. On items from $100 to $199.99 there is a 16% restocking fee on returns. On items from $200 to $299.99 there is a 12% restocking fee on returns.
Please note that we do not profit from the restocking fee. It simply reduces the costs associated with returns. We will not accept any returns or exchanges without an RMA # (return merchandise authorization). Please email us (please don't call, as we need to write you specific info/instructions) prior to shipping your item back. Any package without an RMA # will be refused.
We only accept items in its original condition (new with tags in original packaging), any item that has been worn, torn, damaged, missing pieces, or smells like cigarettes, perfume, body odors, etc. will be returned back & the client pays for the shipping.
Please note: Dresses starting with sku# JTD can not be returned, but can be exchanged for same style, different size only. Exchange policy listed above will apply.