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Customer Testimonials

Items 1 to 9 of 11 total

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Cynthia, Thank you, Thank you, and Thank you!!!! This dress is absolutely perfect and everything I wanted!!!! I am so pleased that I have ordered from Formal Dress Shop as this entire experience was well worth it! Your customer service rocks and I am sure to recommend your company to all! As I will be using it again in the future myself!!!! Love love love my new dress! Thank you for all your hard work and dedication!!!! Have an awesome day!!! Stephanie Chappelear
Stephanie Chappelear August 18, 2015
I just received a suit purchased from you and just want to say; I love it. Everything from start to Finnish was excellent. Delivered right on time and the quality of the suit is way better than i expected for the price. Anyway, this is the first clothing item of this sort I've ever gotten mail order, thank you for the great experience.
Dave July 11, 2015
I was surfing the internet looking for an elegant gown that would fit into my budget and look expensive. I must have been surfing the internet for about 4 days when I came across Formal Dress Shop. The dresses on line looked really expensive and of quality material and they had a variety of sizes. I am a volumpious women with curves. However I was fooled once before by ordering a dress from China that looked really nice on line. I received the dress after 8 weeks and it looked like a carnival dress! Of course, I returned it and had problems with the shipping cost. Anyway I ordered a dress on line from Formal Dress Shop that had a lot of crystal on it, I’m a blink blink girl. Yes the dress came in my size the price was definitely right and I was offered free shipping. I sent an email to Formal Dress Shop the next day asking if they had a shawl that I can purchase with the dress because red comes is so many different shades. Well, they told me I will be getting a free shawl with the dress, I had a very big smile on my face. The dress arrived in a very short period of time I think like 4 days with instructions to be careful when opening the box. I carefully opened the boxed and pulled out the dress, too my surprise the dress was absolutely beautiful. The quality of the dress is exactly how it appeared on line, not that cheap material looking at all, very red carpet and I was so happy I started crying. I tried the dress on but it was a little snug for my taste and I contacted the customer service department via email. The representative responded to me right away and you can tell she/he was very nice, pleasant and courtesy. I explained via email that I love the dress but I needed a bigger size. She/he gave me instructions on how to return the dress. I told the representative I was going to reorder the dress so it can be shipped out right away and I will return the dress that was too small with their RMA # on the next business day. It was my fault that I ordered the incorrect size not the company, the company sent me exactly the size I ordered. This company is awesome with the quality of their evening gowns, the customer service skills, which is always a plus for me. I usually go to three or four functions a year where I need to where a formal gown and I found the perfect company! I will tell all my friends what an awesome experience I had with dealing with this company. I will never order from China again!!!!!!!
Janice Taylor May 13, 2015
This is a great product! I will tell my family and friends about the great service and quality that FormalDressshops provides!
Sandra Smith May 13, 2015
I am quite impressed with your level of customer service. I am really satisfied with FormalDressShops. I will recommend you to my colleagues. I would just like to say a BIG thank you!
Matthew Bailey May 13, 2015
If you need a dress for any occasion call Formal Dress Shops, they are awesome! Above and beyond what I ever expected!!! thank you so much for all of your help!!!
Jennifer Schmidt May 13, 2015
Love the dress! Quality A++ Thanks for the beautiful customer service! Superrb!! Will order more in the future!"
Evon Dunmore Green May 13, 2015
I am getting married & found the best bridesmaid dress from Formal Dress Shops!!! The dress looks exactly like the picture & fast shipping! They also keep great communication. I could not be happier with this experience!
Pamela Pickral May 13, 2015
I just wanted to reach out and send a HUGE thank you for all your help. I cannot say enough about your customer service and that you went above and beyond to answer my questions and help me with picking the correct size. I am in LOVE with the dress, and I actually have room to breathe in it! I will be returning to your store for any future needs and I have referred my mom and sister as well
Andrea Pallone May 13, 2015

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