Masquerade Ball Gown
We will accept returns or exchanges within 30 days from the day the item was received. This is a strict policy, any return or exchange after 30 days will be refused.
In case of a return, we will issue you store credit for the full item amount paid. Your store credit is good for up to 1 year. If you instead want a refund, we will refund you the item amount, minus a 20% restocking fee. Please keep in mind, we do not profit off of the restocking fee (it covers a portion of credit card fees, shipping & handling, etc).
Please note any shipping paid goes to the courier, not us and thus is non-refundable. We do provide a free return label for continental U.S. residents (48 states).
We can also exchange your item for a different size/color or a different style. Please make sure your order the right size, color, etc. before paying.
We will not accept any returns or exchanges without a RMA # (return merchandise authorization). Please email us at email@example.com (as we need to write you specific info/instructions) prior to shipping your item back. Any package without a RMA # will be refused.
We only accept items in its original condition (new with tags in original packaging), any item that has been worn, torn, damaged, missing pieces, or smells like cigarettes, perfume, body odors, etc. will be returned back & the client pays for the shipping.
All our dresses/items are in stock, unless otherwise noted on the product page. We ship (from Los Angeles, CA) within 1 business day. Place your order by 1PM PST, Mon-Fri to assure it will ship the same day. Shipping days are Monday through Friday, as those are the days our carriers are operating.
How long does it take to receive an item? It is based on your location & the shipping method you choose. We only ship via Federal Express (FedEx®) and in rare cases via United States Postal Service (USPS®). Delivery time for our free shipping is between 2-8 business days - based on your location.
In addition we also offer our continental U.S. residents FedEx ground shipping (Home Delivery option - 1-5 business days) & FedEx expedited services - Standard overnight (1 business day by 8 PM), Priority overnight (1 business day by 1 pm), 2nd day (2 business days), & 3 day shipping (Express Saver option - 3 business days). Please click on this link for FedEx Ground Map & delivery times (Put in zip code 90015). Please note Due to Covid-19, couriers have advised us that they can not guarantee their services & might deliver 1-2 days after expected delivery date.
Furthermore, we ship internationally worldwide, via FedEx. Upon checkout you will see the different shipping times and options. It can take between 3-10 business days to get to your country and then however long it takes for customs to clear the item. In some cases customs may charge you taxes / duty fees. It is based on your country's import laws & we have no control over it.
If you are located in the Los Angeles area, we do offer free curbside pick up (Monday thru Friday) on all orders and free delivery (Monday thru Friday) for orders $29.99 & Up (only to the following zip codes: 90015, 90034, 90035, 90021, 90211, 90212, 90011, 90032). Your order will be ready within 1 business day.