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Return/Exchange Policy

We will accept returns or exchanges on all items starting with sku # FDS within 30 days from the day the item was received. This is a strict policy, any return or exchange after 30 days will be refused.

In case of a return, we will refund the amount paid - minus the original shipping cost (even if purchased as "free shipping"). Shipping fees are non refundable, as they go to the courier, not us. Client is also responsible for return shipping cost.

We can also exchange your item for a different size/color or a different style (buyer pays difference if higher price or if there's a lower one the difference will be issued as store credit). Buyer pays for shipping both ways (we cannot give free shipping twice on the same transaction; it is still a cost that comes out of our pocket). Please make sure your order the right size (follow our size chart listed), color, etc. before paying.

We will not accept any returns or exchanges without a RMA # (return merchandise authorization). Please email us at info@formaldressshops.com (as we need to write you specific info/instructions) prior to shipping your item back. Any package without a RMA # will be refused.

We only accept items in its original condition (new with tags in original packaging), any item that has been worn, torn, damaged, missing pieces, or smells like cigarettes, perfume, body odors, etc. will be returned back & the client pays for the shipping.

Please note: Dresses starting with sku# JTD can not be returned, but can be exchanged for same style, different size only - within 7 days from the day the item was received.