At FormalDressShops.com, your satisfaction is important to us. While we aim to make your shopping experience as smooth as possible, we ask that you carefully review our return policy below before placing an order.
CLICK HERE TO START A RETURN OR EXCHANGE
Refund Eligibility
Refunds to the original form of payment are available only for items from the following designers:
Adora Design, Adrianna Papell, Aidan Mattox, Amelia Couture, Bella Barnett, Boys Suits, Brianna Milay, Donna Morgan, Eva USA, ILE Clothing, Layla K, Lenovia, London Times, Luxely, Maggy London, Maison Tara, Maya Brooke, May Queen, Men's Suits, Nicole Miller, Nox Anabel, Perrty, Poly USA, Private Label,
R&M Richards, Royal Queen, Sue Wong, Taylor, Velvi
All eligible refunds are subject to a 20% restocking fee. Refunds are issued only after the returned item passes inspection. Shipping charges are non-refundable.
Exchanges or Store Credit for Other Returns
- For all the above designers and those not eligible for refunds, we are happy to offer exchanges or store credit
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Exchanges: No restocking fee, limited to one per original order. Not sure about sizing? Please contact us with your measurements.
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Store Credit: Issued as a digital gift card, equal to the purchase price minus a 10% restocking fee, expires 5 years from the date of issuance. Store credit cannot be refunded and will remain store credit.
- Items received through an exchange or store credit are considered Final Sale.
Return Timeline
Contact us via email or online returns portal (above), within 21 days of delivery.
Approved returns must be shipped back within 14 days of approval. Any return sent after this timeframe will be rejected and returned at the customer's expense.
International Orders
International orders are subject to the same policy as U.S. customers.
Return Shipping Costs
Customers are responsible for return shipping and all returned items must be:
- In new, unworn condition
- With original tags attached and in original packaging
- Free from any damage, stains, odors, or alterations
The returned items that do not meet these requirements will be returned at your expense.
Order Changes & Cancellation Policy
We want to make sure your order is perfect! If you need to cancel or make any changes to your color, style, or size, please contact us within 2 hours of placing your order to avoid a restocking fee of up to 20%.
Gift Card & Store Credit Terms
1. Validity and Expiration
All gift cards and store credits issued by Formal Dress Shops Inc. are valid for five (5) years from the date of issuance or the date funds were last added. Any remaining balance will expire after this period.
2. Purchase Disclosure
Expiration details are provided at the time of issuance and included in the purchase confirmation.
3. No Extensions or Reissues
Except where required by law, expired gift cards or store credits will not be extended or reissued.
4. Lost or Stolen Cards
FormalDressShops.com is not responsible for lost or stolen gift cards or store credit balances.
5. Use of Funds
Gift cards and store credits may only be used toward purchases at FormalDressShops.com and are not redeemable for cash, except where required by law.
6. Legal Compliance
This policy complies with applicable laws, including California law, which allows gift cards and store credits to remain valid for up to five years.
7. Policy Changes
FormalDressShops.com reserves the right to amend or update these terms at any time. Changes become effective once posted on our website.
By purchasing from FormalDressShops.com, you agree to the terms outlined above.
