I was surfing the internet looking for an elegant gown that would fit into my budget and look expensive. I must have been surfing the internet for about 4 days when I came across Formal Dress Shop. The dresses on line looked really expensive and of quality material and they had a variety of sizes. I am a volumpious women with curves. However I was fooled once before by ordering a dress from China that looked really nice on line. I received the dress after 8 weeks and it looked like a carnival dress! Of course, I returned it and had problems with the shipping cost. Anyway I ordered a dress on line from Formal Dress Shop that had a lot of crystal on it, I’m a blink blink girl. Yes the dress came in my size the price was definitely right and I was offered free shipping. I sent an email to Formal Dress Shop the next day asking if they had a shawl that I can purchase with the dress because red comes is so many different shades. Well, they told me I will be getting a free shawl with the dress, I had a very big smile on my face. The dress arrived in a very short period of time I think like 4 days with instructions to be careful when opening the box. I carefully opened the boxed and pulled out the dress, too my surprise the dress was absolutely beautiful. The quality of the dress is exactly how it appeared on line, not that cheap material looking at all, very red carpet and I was so happy I started crying. I tried the dress on but it was a little snug for my taste and I contacted the customer service department via email. The representative responded to me right away and you can tell she/he was very nice, pleasant and courtesy. I explained via email that I love the dress but I needed a bigger size. She/he gave me instructions on how to return the dress. I told the representative I was going to reorder the dress so it can be shipped out right away and I will return the dress that was too small with their RMA # on the next business day. It was my fault that I ordered the incorrect size not the company, the company sent me exactly the size I ordered. This company is awesome with the quality of their evening gowns, the customer service skills, which is always a plus for me. I usually go to three or four functions a year where I need to where a formal gown and I found the perfect company! I will tell all my friends what an awesome experience I had with dealing with this company. I will never order from China again!!!!!!!