At FormalDressShops.com, we want your online shopping experience to be smooth, stress-free, and enjoyable. That’s why we offer one of the most customer-friendly return and exchange policies in the dress industry.
Returns and Exchanges
We gladly accept returns or exchanges within 10 days of receiving your item. Please note, this is a strict policy, and any requests made after 10 days will not be accepted.
- Returns: If you decide to return your item, we will issue a store credit for the full amount paid for the dress. This store credit is valid for up to 1 year. If you prefer a refund instead of store credit, we will gladly issue one for the item amount minus a 20% restocking fee. Please understand that this fee helps cover essential costs like credit card fees, shipping & handling, and the labor involved in processing returns. Unfortunately, any shipping fees paid are non-refundable, as they go directly to the courier.
- Exchanges: Want to exchange your item for a different size, color, or style? No problem! Exchanges are free of restocking fees. However, please keep in mind that exchanged items are considered final sale and cannot be returned or exchanged again. Make sure to carefully confirm your size, color, and preferences before completing the exchange.
Return Authorization Required (RMA)
To ensure a smooth return or exchange process, we require that you obtain a Return Merchandise Authorization (RMA) number before shipping your item back to us.
- Please email us at info@formaldressshops.com to request an RMA number and detailed return instructions.
- Once you receive your RMA number, ship your item back to us using insured UPS® or FedEx® for safe delivery.
- Any package sent without an RMA number will be refused.
Item Condition
We can only accept items that are:
- In their original, new condition (tags attached, in original packaging).
- Free of wear, damage, and odors (e.g., no tears, stains, cigarette smoke, perfume, or body odors).
Items that do not meet these requirements will be returned to the customer, and the customer will be responsible for the return shipping cost.
Final Sale Items
Please note that all sale items are Final Sale and are not eligible for returns, exchanges, or store credit. Additionally, any purchase made using store credit is considered final sale and cannot be combined with another coupon or discount code.
No Sales Tax for Shoppers Outside of California
If you live outside of California, you won’t pay sales tax on your purchase from FormalDressShops.com. Sales tax is only collected for orders shipped to California addresses. This means shoppers in other U.S. states can enjoy significant savings—up to 10% in some cases!
If you have any questions about this policy or need assistance with your return or exchange, don’t hesitate to reach out to us at info@formaldressshops.com. We’re here to help!
