What are your business hours, location, & how can we contact you? We are located in Los Angeles, Ca (not a physical store, we have all our products listed on our website) & open from 9 A.M. to 5 P.M. PST, Monday thru Friday. Please visit our contact us page. Emails get a faster response.
Are your dresses/items ready made, in stock or custom orders? We have all dresses/items in stock, unless otherwise noted on the product page. We do not do custom orders or alterations.
Are the colors & styles you show, the exact color & style I will receive? The model/mannequin is wearing the exact item. Please note that due to different computer screens, dimensions & resolutions, some colors might slightly look different than they actually are.
How fast do you ship after an order is received? We ship within 1-2 business days. Shipping days are Monday through Friday, as those are the days our carriers are operating.
How does Free shipping work? Only residents of the continental U.S. (48 States) are eligible for our free shipping. It is valid on any item and automatically shown upon checkout.
Where do you ship from? We ship mostly from our Los Angeles, CA warehouse or sometimes from the East Coast.
How long does it take to receive an item? It is based on your location & the shipping method you choose. We mostly ship via Federal Express (FedEx®) and in rare cases via United States Postal Service (USPS®) or United Parcel Service (UPS®). Delivery time for our Free Shipping is between 2-8 business days - based on your location.
In addition we also offer our continental U.S. residents FedEx ground shipping (Home Delivery option - 1-5 business days) & FedEx expedited services - Standard overnight (1 business day by 8 PM), Priority overnight (1 business day by 1 pm), 2nd day (2 business days), & 3 day shipping (Express Saver option - 3 business days). Please click on this link for FedEx Ground Map & delivery times (Put in zip code 90015). Please note Due to Covid-19, couriers have advised us that they can not guarantee their services & might deliver 1-2 days after expected delivery date.
Furthermore, we ship internationally worldwide, via FedEx. Upon checkout you will see the different shipping times and options. It can take between 3-10 business days to get to your country and then however long it takes for customs to clear the item. In some cases customs may charge you taxes / duty fees. It is based on your country's import laws & we have no control over it.
If you are located in the Los Angeles area, we do offer free curbside pick up (Monday thru Friday) on all orders. Please contact us with the item you desire and we'll let you know when it can be ready.
What is your return/exchange policy? We do allow returns and exchanges within 30 days from the day the item was received. Please refer to our return/exchange policy section for the full policy.
I ordered the wrong size, how can I exchange/return my dress? Please email us with your order # & let us know what size you need. Please don't call as it is important for us to email you with the correct procedures to return/exchange.
I have enough money on my credit card, but why is my cc not going through? Your billing address must match the one on your card, the same address your bill comes to. If you have corrected this & still have problems processing the order, please call your financial institution. International customers, please use PayPal upon checkout.
My measurements fit two different sizes, which size do I go by? In general it is better to go bigger than smaller, choose a size up. It is easier for your seamstress to take in, rather than out.
I got my product & I love it, I want to leave a review. How do I do that? Thanks, you will receive an automatic email to leave a review, if you don't please contact us and we'll email you the link.
Do you give group discounts for bridesmaids? Yes we do. Please contact us with the sku # of the dress you are interested in, as well as the color and sizes. If you give us their measurements, we can pick the right size for all of them.
Do you wholesale to retail stores? Yes we do. Please contact us with your store name, address, & sellers permit.
