What are your business hours, location, & how can we contact you? We are located in Los Angeles, Ca (not a physical store, we have all our products listed on our website) & open from 9 A.M. to 5 P.M. PST, Monday thru Friday. Please visit our contact us page. Emails get a faster response.
Are your dresses/items ready made, in stock or custom orders? We have all dresses/items in stock, unless otherwise noted on the product page. We do not do custom orders or alterations.
Are the swatch colors you show, the exact color I will receive? No, due to different styles & materials the color swatches are not exact.
How fast do you ship after an order is received? Within 24 hours, most of the time the same day. Shipping days are Monday through Friday, as those are the days our carriers are operating.
How does Free shipping work? Only residents of the continental U.S. (48 States) may use our free shipping. It is valid on any item.
Where do you ship from? Los Angeles, Ca.
How long does it take to receive an item? It is based on your location & the shipping method you choose. We only ship via Federal Express (FedEx®) and in some cases via United States Postal Service (USPS®). Delivery time for our free shipping (FedEx Smartpost) is between 1-9 business days - based on your location.
In addition we also offer U.S. residents FedEx ground shipping (Home Delivery option - 1-5 business days) & guaranteed FedEx services - Standard overnight (1 business day by 8 PM), Priority overnight (1 business day by 1 pm), 2nd day (2 business days), & 3 day shipping (Express Saver option - 3 business days). Please click on this link for FedEx Ground Map & delivery times (Put in zip code 90035).
Furthermore, we ship internationally worldwide, via FedEx. Upon checkout you will see the different shipping times and options. It can take between 4-10 business days to get to your country and then however long it takes for customs to clear the item. In some cases customs may charge you taxes / duty fees. It is based on your country's import laws & we have no control over it.
What is your return/exchange policy? We do allow returns and exchanges within 30 days from the day the item was received, for a full item refund (any shipping fee paid is non-refundable). We provide a free return label for continental U.S. residents. Please refer to our return/exchange policy section for the full policy.
I ordered the wrong size, how can I exchange/return my dress? Please email us with your order # & let us know what size you need. Please don't call as it is important for us to email you with the correct procedures to return/exchange.
I have enough money on my credit card, but why is my cc not going through? Your billing address must match the one on your card, the same address your bill comes to. If you have corrected this & still have problems processing the order, please call your financial institution. International customers, please use PayPal upon checkout.
My measurements fit two different sizes, which size do I go by? In general it is better to go bigger than smaller, choose a size up. It is easier for your seamstress to take in, rather than out.
I got my product & I love it, I want to leave a review. How do I do that? Thanks, please go to the bottom of the product page & you can leave a review there.
Do you give group discounts for bridesmaids? Yes we do. Please contact us with the sku # of the dress you are interested in, as well as the color and sizes. If you give us their measurements, we can pick the right size for all of them.
Do you wholesale to retail stores? Yes we do. Please contact us with your store name, address, & sellers permit.